Privacy Policy

1. Introduction

Simplement ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information in accordance with Quebec's Act 25 (Law 25) and applicable Canadian privacy laws.

2. Information We Collect

We collect the following types of information:

• Booking information: Name, email, phone number, preferred date and time, and optional notes when you book an appointment.
• Contact form submissions: Name, email, and message when you contact us.
• Newsletter subscriptions: Email address only.
• Order information: Name, email, phone, shipping address, and order details when you make a purchase.
• Usage data: IP address, browser type, and pages visited (only if you consent to cookies).

3. How We Use Your Information

• To schedule and manage your appointments
• To respond to your inquiries and provide customer support
• To process and fulfill your orders
• To send you newsletters and promotional content (only if you subscribe)
• To improve our website and services
• To comply with legal obligations

4. Cookies and Tracking

We use cookies only with your consent. When you visit our website, you will see a cookie consent banner. You can choose to accept or reject cookies.

• Essential cookies: Required for the website to function (cart, language preference). These are always active.
• Analytics cookies: Used to understand how visitors use our website (Google Analytics). Only active if you consent.

5. Data Storage

Your data is stored securely using Google Firebase (Firestore) and Google Sheets. Both services comply with industry security standards. Booking data is stored in Firestore (United States servers) and Google Sheets (Google's cloud infrastructure). We do not store payment card information — payments are processed by third-party payment processors.

6. Data Sharing

We do not sell your personal information. We may share your data with:

• Google (Firebase, Google Sheets) for data storage
• ImageKit for product image hosting
• Payment processors (when payment integration is active)
• Legal authorities if required by law

7. Your Rights (Law 25)

Under Quebec's Act 25, you have the right to:

• Access your personal information
• Correct inaccurate personal information
• Request deletion of your personal information
• Withdraw consent for data processing at any time
• File a complaint with the Commission d'accès à l'information du Québec

To exercise these rights, contact us at simplement.global@gmail.com.

8. Data Retention

We retain booking information for 12 months after the appointment date. Newsletter subscriptions are retained until you unsubscribe. Order information is retained for 7 years for tax and legal purposes.

9. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

• Email: simplement.global@gmail.com
• Phone: 581-777-3339